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Terms & Conditions

Terms and Conditions

Welcome to Schoolvoice. Schoolvoice Education Technology, a sole establishment company with trade license no, CN-2639260 (“Schoolvoice”) provides an online platform for schools and parents to effectively communicate with each other (“Services”). The use of this website https://schoolvoice.com (“Website”) and any related mobile, software applications or online platforms ("Schoolvoice Platform(s)") is governed by these terms and conditions (“Terms “). In these Terms, “we”, “us”, “our” and “Schoolvoice” refers to Schoolvoice its respective agents, servants, officers and employees. The terms “you” “your”, “User” shall refer to you as the Website and Schoolvoice Platform User and shall include schools and parents. By using our Website, you confirm that you accept these Terms of use, and that you agree to comply with them. If you do not agree to these Terms, you must not use our Website.

Upon accessing the Website, including any version of this Website that has been amended to geographically suit its Users, you will be asked to consent to being bound by these Terms as well as our Privacy Policy. Users are hence advised to review these Terms and our Privacy Policy prior to use of the Website. These Terms, together with the Privacy Policy, constitute the entire agreement between you and us in relation to your use of this Website and the Schoolvoice Platform(s).

Account and Payment

In order to use and purchase our Services through the Website and Schoolvoice Platform(s), you will have to register an account with us (“Account”). You will be asked to provide certain information, including but not limited to, your name, the name of the school, contact details, electronic mail (“E-mail”) addresses and payment information.
In creating an Account, you represent to us that all information provided to us is true, accurate and correct, and that you will update your information as and when necessary in order to keep it accurate. You may not impersonate someone else, create or use an account for anyone other than yourself, provide an E-mail address other than your own, or provide or use false information to obtain access to the Services that you are not legally entitled to claim. You acknowledge that any access to Schoolvoice’s Services using falsely claimed Accounts may cause us, or third parties to incur substantial economic damages and losses for which you may be held liable and accountable.
The User agrees and accepts that the school shall be responsible for making any and all payments to Schoolvoice. Schoolvoice provides either a one (1) or two (2) year plan for:
1. Five Hundred (500) students; or
2. Thousand (1000) students; or
3. Two Thousand (2000) students; or
4. Three Thousand (3000) students; or
5. More than Three Thousand (+3000) students.
Based on the foregoing, the prices are variable and are split into a free, standard or an advanced package. In order to purchase a package, the school must, if applicable, pay a subscription fee (“Subscription Fee”). The Subscription Fee is subject to VAT and any other government taxes or duties as applicable. The school agrees and acknowledges that, Schoolvoice may revise the Subscription Fee from time to time at their sole discretion. For more information on the services and their respective Subscription Fee, click on: https://schoolvoice.com/pricing
Schoolvoice uses a third-party payment provider to process payments .You must provide accurate and complete information about your payment details and you authorize us to share this information with the third party. We are not liable for the safety and security of your payment information. Your use of the third party is subject to the compliance of their respective terms and conditions. We may at any time add or delete any other payment processing service, without notice, which may be subject to additional terms and conditions.
By using this Website and the Schoolvoice Platform(s) to purchase Schoolvoices’ Services, the school shall hereby authorize a third-party payment provider, chosen by Schoolvoice, to charge the payment instrument and/or account (“Mode of Payment”) you selected to use for that transaction.
You represent and warrant that:

You are authorized to make payment(s) from the chosen Mode of Payment.
The Mode of Payment does not have insufficient funds to complete payments, nor will it exceed any credit or overdraft limit.
You have provided accurate information pertaining to the Mode of Payment and will keep such information up to date at all times.

We accept payments online using only Visa and MasterCard credit or debit card(s) in Arab Emirates Dirham (AED) or any other agreed currency
You will receive a confirmation e-mail from us once the payment has been received by our third-party payment provider.
Upon registration and payment of the Subscription Fee (if any), the school and parent Users will be able to access the applicable features on the Website and Schoolvoice Platform(s), and thereby communicate with one and other.
A free trial period of three (3) months (“Trial Period”) is provided to the school interested in trying our Services. Cancellation during the Trial Period is permitted, and the school shall not be billed or charged.
On the last day of the Trial Period, unless the school cancels the subscription, they will be automatically charged the applicable Subscription Fee.
Subject to Clause ‎1.14, once the Subscription Fee payment has been made, it shall not be cancelled or refunded.
Refunds shall be made, if the school has been over-invoiced. However, such requests must be made in writing together with proof that you have paid more than the outstanding amount owed to Schoolvoice,
Refunds will be made only through the original Mode of Payment
We may, from time to time, elect to run or otherwise make available promotional offers, deals and/or discounts for our Services. Unless otherwise indicated on the Website or the Schoolvoice Platform(s), we may establish and modify, in our sole discretion, the terms of such offer and suspend or end such offer at any point, without notice to you. We reserve the right, in our sole discretion, to reject or refuse to honor any special deal, promotional offer or discount you submit on the Website or the Schoolvoice Platform(s).
You warrant that you will provide true, accurate, current and complete information about yourself on the Website. If you provide any information that is untrue, inaccurate, not current or incomplete, or if Schoolvoice has reasonable grounds to suspect that such information is untrue, inaccurate, not current, incomplete, or not in accordance with these Terms, then Schoolvoice has the right to indefinitely suspend, limit or withdraw your access to the Website.

Prohibited Activities

The content and information available on the Website and Schoolvoice Platform(s) are proprietary to Schoolvoice or licensed to Schoolvoice by third parties. Users agree that they shall not engage in any of the following activities in connection with your use of the Website:

post information on the Website that is obscene, defamatory, threatening or malicious in nature or any other material that is prohibited by law;
publish any copyright material, or material protected by any other intellectual property rights, unless legal right to use and post such material has been obtained and is valid at the time of posting;
infringe or use Schoolvoice’s brand, logo(s) and/or trademark(s) in any business name, e-mail, URL or other context unless expressly approved in writing by the owner of the intellectual property as applicable;
attempt to circumvent any protective technological measure associated with the Services;
violate the restrictions of any robot exclusion headers on the Website or bypass or circumvent their measures employed to prevent or limit access to the Service;
access, monitor, reproduce, distribute, transmit, broadcast, display, sell, license, copy or otherwise exploit any content of the Services, including but not limited to, user profiles and photos, using any robot, spider, scraper or other automated means or any manual process for any purpose not in accordance with these Terms or without express authorization from Schoolvoice;
attempt to access or search the Website or any content contained therein through the use of any engine, software, tool, agent, device or mechanism (including scripts, bots, spiders, scraper, crawlers, data mining tools or the like) other than through software generally available through web browsers;
download any content unless it’s expressly made available for download by Schoolvoice;
post, upload, transmit or otherwise distribute chain letters, pyramid schemes, advertising or spam;
impersonate or misrepresent your affiliation with another person or entity;
harvest or otherwise collect information about others, including telephone numbers for unlawful purposes;
interfere with or disrupt any of the associated computer or technical delivery systems;
interfere with, or attempt to interfere with, the access of any User, host or network, including, without limitation, sending a virus, overloading, flooding, spamming, or mail-bombing the Website;
modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, software, products, or services obtained from or through the Website; and
use the Website or Schoolvoice Platform(s) in any manner not permitted by these Terms.

Users agree not to use the Website in any way or action that may:

cause damage to, or impair the performance of the Website, inclusive of its availability and accessibility to Users and Schoolvoice;
be illegal, fraudulent or harmful to any person or company in any direct or indirect manner; and
use the Website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, trojan horse, worm, keystroke logger, rootkit or other malicious computer software.

Warranties and Representations

You agree and acknowledge that the Services are provided on an “as is” basis. Except as otherwise specifically set forth herein, Schoolvoice does not make, and hereby disclaims any and all warranties express or implied, including without limitation implied warranties of merchantability, quality, fitness for a particular use or purpose, technical performance, quiet enjoyment or non-infringement, and any warranties arising out of course of dealing or usage of trade and services.
We make no warranty that the Website or the Schoolvoice Platform(s) will meet your requirements or be available on an uninterrupted, secure, or error-free basis. We make no warranty as to the accuracy, timeliness, completeness or reliability of any content or communication obtained through the Website. No information provided through the Website or by us in oral or written form will create any warranty herein. Your reliance upon the content obtained or used by you through the Website is solely at your own risk.
Schoolvoice do not endorse any content posted, submitted or otherwise provided by any User, or any opinion, recommendation, or advice expressed therein. We expressly disclaim any and all liability in connection with such content. You agree that the we are not responsible for the accuracy, consistency or completeness of information uploaded and displayed on our Services by the schools.
Schoolvoice takes no responsibility and assumes no liability for any content or communication posted, stored, transmitted or uploaded to the Services by parents and the schools or any third party (in the case of any and all content more generally), or for any loss or damage thereto, nor are we liable for any mistakes, defamation, slander, libel, omissions, falsehoods, obscenity, pornography or profanity you may encounter.
As a provider of interactive services, Schoolvoice is not liable for any statements, representations or any other content provided by its Users on the Services. Although we have no obligation to screen, edit or monitor any of the content posted to or distributed through any interactive area, We reserve the right, and have complete discretion, to remove, screen, translate or edit without notice any content posted or stored on the Services at any time and for any reason. You are solely responsible for creating backup copies of and replacing your content.
The User acknowledges that Schoolvoice may store, record or document any information exchanged between Users and Schoolvoice, and that Schoolvoice uses the most up-to date applications and security systems to ensure that all data entered online, through the Website, is encrypted.
Users must ensure the accuracy and authenticity of any and all the information they supply to us through the Website including, but not limited to personal data as well as information supplied by the User on behalf of any third-party the User wishes to refer to Schoolvoice.
Users accept responsibility for the quality of any information supplied in any form, whether text, audio, video, or as images. We shall not be held responsible for any misinterpretation of information due to unclear images, videos or audio or ambiguously worded text.
The User acknowledges that Schoolvoice will process personal data including but not limited to names and E-mail addresses in order to provide the Services, make improvements to the Website and prevent unauthorised use of Website.
The User agrees Schoolvoice is not responsible now or at any time in the future for any unauthorised access including, but not limited to any virus or other harmful code that may infect the User’s computer, tablet, smartphone or any other such device as a result of using the Website.
The User shall be responsible for obtaining, maintaining and setting up any equipment and/or hardware required to access and use the Website and the User shall take responsibility for the protection of this equipment and/or hardware by using up to date virus protection, personal firewalls and any other suitable measures the User deems necessary.
The User understands that Schoolvoice cannot be held liable in the event the Website transmits information that has been accessed, altered and/or corrupted.
The User accepts that Schoolvoice may be required to suspend access to the Website for periodic maintenance or unforeseen downtime and may do so at its own discretion without serving notice.
All interactions between Users and/or Users and Schoolvoice and must be carried out in a responsible, ethical, professional and legal manner.
We may do any or all of the following without notice:
1. record or pre-screen submissions to public areas within the Website;
2. investigate your use of the Website as we deem appropriate to comply with any applicable law, regulation, government request or legal process;
3. terminate your access to the Website, and suspend your Account temporarily or indefinitely, upon our determination that you have violated these Terms; and
4. edit the Website and any Content without notice.
The Services advertised on the Website shall be made available to Users of the minimum age of eighteen (18). We are committed to protecting the privacy of children. Hence, we do not encourage persons under the age of 18 (“Child”) to use the Website. If a Child would like to avail of the Services offered by Schoolvoice, he/she should take the assistance of a parent/guardian/adult authorised with that Child’s supervision. We do not personally collect identifiable information from any person we know is a Child.
When a User visits the Website or sends us e-mails, they are communicating with us electronically, and they hereby consent to receiving communications from us electronically. We will communicate with Users by e-mail. Users agree that all agreements, notices, disclosures and other communications that we provide to Users electronically satisfy any legal requirement that such communications be in writing. Users agree to provide us with their current and active e-mail address.
We may share Users’ personal information with Schoolvoices’ affiliates and partners and third parties licensed to access User personal information. We sometimes provide aggregated usage or tracking information collected from the Website to third parties. We may also provide certain User personal information to third parties which provide services to us in operating the Website or our businesses, such as account services, web hosting, software development and information processing.
We hereby exclude any and all other representations and warranties relating to the subject matter of these Terms, the Website and use of the Website in any manner other that expressly stated herein.

Amendments

We may update and change our Website from time to time to reflect changes to our Services, our User’s needs and our business priorities. Revised Terms and Conditions will apply to the use of this Website from the date of its publication. This may be done without notice. Please check this page regularly to ensure that you are familiar with the current version of the Terms and Conditions.

Third Parties

The Website may include advertisements with external links on separate web pages (“External Sites”). Once you click on these External Sites, you will leave the Website. We do not investigate, review, endorse, represent or control the content of any of External Sites, nor are we liable for any consequences you may face as a result of accessing these External Sites.
We may also select certain websites as priority responses to search the terms that you enter, and we agree to allow advertisers to respond to certain search terms with advertisements or sponsored content. We do not recommend, nor do we endorse the content on any third-party websites. We are not responsible for the content of linked third-party websites, websites framed within our Website, third-party websites provided as search results, or third-party advertisements, and do not make any representations regarding their content or accuracy. Your use of third-party websites is at your own risk and subject to the terms and conditions of use for such sites. We do not endorse any service advertised on the Website.
We reserve the right at all times to disclose any information that you may provide to us through the Website, to our legal representatives and advisors and any governmental or federal authority as applicable.

Limited Liability

To the extent permitted under applicable law, you hereby waive and release us from any and all claims, demands, causes of action, damages, losses, expenses or liability which may arise whilst using our Services. This includes, negligence, inherent and unforeseen risks, injury or damage to persons or property and the actions of third parties.
We will not be liable for any loss or damage caused by viruses or other technologically harmful material that may infect your computer and mobile equipment, programs, data or other proprietary material due to your use of our Website or to your downloading of any material posted on it.
Users are responsible for taking all reasonable steps to ensure that no unauthorized person receives access to your passwords or Account(s). You grant us and all other persons or entities involved in the operation of the Website and Schoolvoice a right to transmit, monitor, retrieve, store, and use your information in connection with the operation of the Website. We cannot and do not assume any responsibility or liability for any information you submit, or your or third parties’ use or misuse of information transmitted or received using Website tools and services.
You understand and agree that in no event shall Schoolvoice, its owners, directors, employees, agents, licensors, or representatives be held liable for any indirect, incidental, special, exemplary, or consequential damages arising out of or in connection with the content or any including, without limitation, any damages resulting from loss of use, data, or profits, whether or not we have been advised of the possibility of such damages, or for any damages for personal or bodily injury or emotional distress arising out of or in connection with these Terms, or from: (1) the use or inability to use the Website or the Schoolvoice Platform(s) (2) unauthorized access to or alteration of your content and Account; (3) communication between the school and parents; (4) inaccurate information provided on the Services; (5) any communications, interactions or meetings with other Users; (8) any other matters relating to the Services, Website, and Schoolvoice Platforms, whether based on warranty, intellectual property, contract, tort (including negligence), product liability or otherwise.
We will not be liable for any loss or damage caused by viruses or other technologically harmful material that may infect your computer and mobile equipment, programs, data or other proprietary material due to your use of our Website or to your downloading of any material posted on it.
Schoolvoice merely provides an online platform for communication between schools and parents, and disclaims responsibility and liability for any communication, or lack of, between the school and parent Users.
We will not be held liable for any content uploaded onto or downloaded from the Website. Any content uploaded to or downloaded from the Website and/or Schoolvoice Platform(s) shall be the sole responsibility of the Users. Schoolvoice shall not be held liable for any content which has been lost, stolen, destroyed, or otherwise whether uploaded to or downloaded from the Website with or without the consent of the Users.
We shall not be held responsible for the quality, accuracy or legitimacy of any information provided and communicated between the Users through the Services. You hereby acknowledge and agree that your acceptance of information provided through Schoolvoice is of your own choice and we shall not be held liable for any loss or damage resulting from your reliance on any information, conversations or content thereof made available to you.
Users agree that they will not bring any claim against Schoolvoice or any of our affiliates, partners, officers, agents, employees and/or representatives in respect of any losses they suffer in connection with the Website, Schoolvoice Platform(s), or these Terms.

Indemnity

Users agree to defend, indemnify, and hold each of us and our respective officers, directors, employees, agents, licensors, and suppliers, harmless from and against any claims, actions or demands, liabilities and settlements including without limitation, reasonable legal and accounting fees, resulting from, or alleged to result from, your access to or use of the Website and the Schoolvoice Platform(s), or your violation of these Terms.

Restriction of Access

We reserve the right to ban, disqualify, or otherwise restrict access to the Website of any User who has been found to have violated the Terms herein, under the sole discretion of Schoolvoice, or who is otherwise found to have violated any laws or regulations of any relevant and applicable governing authority with regards to appropriate online conduct and behaviour.

Modification and Termination

Users agree that we may, under certain circumstances and without prior notice, discontinue, temporarily or permanently, the Website (or any part thereof) and remove any content that has been made available to you through the Website , with or without notice, for any of the following reasons (which are not intended to be exclusive):
1. breaches or violations of these Terms and Conditions or other incorporated agreements or guidelines entered into with Schoolvoice;
2. requests by law enforcement or other government agencies;
3. discontinuance or material modification to the Services (or any part thereof);
4. technical or security issues or problems;
5. extended periods of inactivity; and/or
6. your engagement in fraudulent or illegal activities.
Users agree that all terminations for cause shall be made at our sole discretion, and we shall not be liable to you or any third-party for any termination of your account or access to the Website.

Content

Ownership and Intellectual Property Rights

Intellectual Property” means all (i) patents, improvements thereof, patent applications and registrations, Inventions (whether patentable or not) (ii) trademarks, trade names, trade-mark applications and registrations service marks, domain logos and designs; (iii)copyrights, copyright applications and registrations; (iv) trade secrets, know-how and other intellectual property; and (v) computer systems and applications software including all documentation and modifications thereof.
Without prejudice to these Terms, and any implied provisions contained herein, we own, control, license, and reserve all the intellectual property rights and the content used on the Website and Schoolvoice Platform(s). You agree not to use, remove, alter, modify, create derivative works of or obscure any copyright, trademark, service mark, or other proprietary rights notices incorporated in or accompanying the Services or content. You must not use any part of the content on our Website or Schoolvoice Platform(s) for commercial purposes without obtaining license to do so from us or our licensors.
All content posted on the Website or submitted by the Users are protected by the relevant copyright laws. We authorize you to view or download a single copy of the material on the Website solely for your personal, non-commercial use if you include the copyright notice located at the end of the material, for example: “©2020 Schoolvoice All rights reserved” and other copyright and proprietary rights notices that are contained in the content. Any special rules for the use of certain software and other items accessible on the Website may be included and are incorporated into these Terms by reference.
Any use of the Services, Website and/or Schoolvoice Platform not expressly permitted by these Terms is a breach of these Terms and may violate intellectual property, and other laws. Content and features are subject to change or termination without notice in the editorial discretion of Schoolvoice. All rights not expressly granted herein are reserved to Schoolvoice and its licensors.

Your License to Schoolvoice

Upon purchase of the Services, we grant you a personal, limited, non-exclusive and non-transferable license to access and use the Website and/or Schoolvoice Platform(s) only as expressly permitted in these Terms. You shall not use the Services for any illegal purpose or in any matter inconsistent with these Terms. You may use information made available through the Services solely for your personal, non-commercial use. You agree not to use, copy, display, distribute, modify, broadcast, translate, reproduce, reformat, incorporate into advertisements and other works, sell, promote, create derivative works, or in any way exploit or allow others to exploit any of our content in whole or in part except as expressly authorized by us. Except as otherwise expressly granted to you in writing, we do not grant you any other express or implied right or license to our content or Intellectual Property Rights.
If you violate any of these Terms, your permission to use the materials automatically terminates and you must immediately destroy any copies you have made of any part of the materials. You may also be potentially liable for Intellectual Property Rights infringement based on the circumstances.

Schoolvoices’ license to User content

Upon submission of your content, you hereby grant Schoolvoice a perpetual, non-exclusive, irrevocable, fully paid, royalty-free, assignable, sub-licensable and transferable right to use your content and all Intellectual Property rights therein for any purpose or Use.
For the avoidance of doubt, “Use” means use, copy, display, distribute, modify, translate, reformat, incorporate into advertisements and other works, analyze, promote, commercialize, create derivative works, and in the case of schools, allow their users and others to do the same.
You grant us the right to use the name or username that you submit in connection with your Account. You irrevocably waive any claims and assertions of moral rights or attribution with respect to your content.
We reserve the right, at any time and without prior notice, to remove, block, or disable access to whole or any part of your content that we, for any reason consider to be objectionable, in violation of the Terms or otherwise harmful to the Website or our Users at our sole discretion. Subject to the requirements of applicable law, we are not obligated to return any of your content to you under any circumstances.

School User content

Our Services involve communication between schools and parents. Please note that your use of our Services will be governed by these Terms, as well as, the relevant schools’ Policies.
We have no control over and make no representation or endorsement regarding the schools’ accuracy, relevancy, copyright compliance, legality, completeness, timeliness or quality of any product, services, advertisements and other content appearing in or linked to from the Services. We are under no obligation to screen or investigate third party content before or after including it on our Services.

Communication

Although Schoolvoice cannot monitor all postings on the site, we reserve the right (but assume no obligation) to delete, move, or edit any postings that violate the Terms. The Website is only to be used for its intended purpose. You may not use the content provided through the Website and Schoolvoice in any manner or for any purpose other than that which is expected (i.e. to purchase Schoolvoices’ Services).
Use of the Website’s chat or feedback function for marketing or promotional purposes, or communications of any type soliciting Schoolvoices’ business (directly or indirectly) is strictly prohibited and would represent a gross material breach of these Terms.
Discussions between the Users, and Users and Schoolvoice should be conducted in a professional and respectful manner. Abusive or offensive language, discussions which may be deemed as political, discriminative, threatening, sexual or of religious nature, as well as any other inappropriate behaviour which violates our Terms, directed at any person and, under any circumstances, will not be tolerated on our Website or Schoolvoice Platform(s) and may result in Account review and action, including temporary or indefinite suspension or termination.
You may not post content that endorses or promotes illegal or harmful activities, including obscene content or encouraging activities that may lead to other Users’ harm.
Users acknowledge and accept that an actual or threatened breach of any term(s) of this Clause ‎11 may be penalised by implementing any one or more of the following:
1. Removal/deactivation of their Account from our Website and/or Schoolvoice Platform(s), and/or
2. Disqualifying their use of our Website and Schoolvoice Platform(s) indefinitely unless a written approval has been obtained by us allowing them to recreate their Account.
We shall not be held liable for any loss or damage experienced by any person as a result of implementing the penalties above.
We will not be liable for any direct, indirect or consequential loss or damage (whether for loss of profit, loss of business, depletion of goodwill or otherwise), claims of death or personal injury, costs, expenses or other claims for consequential compensation whatsoever (and howsoever) caused, including slander or personal offence which arise out of use or in connection with the Website’s or Schoolvoice Platform(s) communication or chat functionality.

Force Majeure

We will not be responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms and Conditions that is caused by events outside our reasonable control including (without limitation) acts of God, internet failure, malfunction of data/database/software or otherwise, fire, flood, severe weather, explosion, war, act of terrorism, industrial dispute (whether or not involving Schoolvoice’s employees), acts of the local/central government, acts of a competent authority, or any other cause beyond its respective control.

Miscellaneous

You may not assign, sub-licence or otherwise transfer any of your rights under these Terms.
If any provision of these Terms is found to be invalid by any court, the invalidity shall not affect the validity of the remaining provisions of these Terms which shall remain in full force and effect.
We may transfer, sub-contract or otherwise deal with our rights and/or obligations under these terms and conditions without notifying you or obtaining your consent.

Privacy

Our Website is designed to enable you to get in contact with our employees to provide you with our Services. To provide the Services, we need information about you, and we only use your information where we have a legal basis to do so. Please refer to our Privacy Policy to help you understand what information we collect, how we use it and what choices you have when you use our Services.

Governing Law and Jurisdiction

These Terms will be governed by and construed in accordance with the laws of the Abu Dhabi Global Market (“ADGM”). By using the Website and/or Schoolvoice Platform(s) you expressly consent and agree to submit any dispute or claims arising hereunder to the exclusive jurisdiction of ADGM Courts, irrespective of your geographical location.

Contact Information

If you have any further questions, contact us via email [email protected] or on +971 2 240 94504.
Users can use the contact information presented on the Website or in this Clause, to submit an inquiry to get in touch with any personnel or staff of Schoolvoice to purchase our Services.